FAQ
When shipping to multiple addresses, shipping is charged per address:
| Total Merchandise | Neighbor Island Shipping: | U.S. Mainland Shipping:* | ||
| $32.00 or less | $14.00 | $18.00 | ||
| $32.01 - $60.00 | $17.00 | $23.00 | ||
| $60.01 - $100.00 | $20.00 | $30.00 | ||
| $100.01 - $150.00 | $25.00 | $39.00 | ||
| $150.01 - $200.00 | $29.00 | $46.00 | ||
| $200.01 - $250.00 | $32.00 | $52.00 | ||
| $250.01 - $300.00 | $35.00 | $57.00 | ||
| $300.01 - $350.00 | $39.00 | $61.00 | ||
| $350.01 - $400.00 | $41.00 | $66.00 | ||
| Over $400.01 - $800.00 | 15% | 20% | ||
| *Also Puerto Rico and APO/FPO/DPO | ||||
For orders above $800.00 and for shipments to Alaska, Canada and Japan please call us for a shipping quote. For more information about shipments to Japan, click here
For general information about shipping, click here.
If you provided us with your email address, you will receive an email confirmation that contains the tracking number as well as delivery information. If you do not have an email, please call our toll free number 1.800.935.5510 and we would be happy to provide you with the tracking information after the scheduled ship date of the order.
If you provide us with your email address, a confirmation will be sent once the order has been shipped.
While our retail locations are exclusive to Hilo, Hawaii, and on the island of Oahu at Ala Moana Center, Street level 1, Center Court near Centerstage, we are able to ship most of our products all over the United States, as well as to Canada, Japan or another international destination (please call our customer-service department for a shipping quote).
Your order will be sent promptly based on when it was received and the next available ship date, generally within three to five (3 - 5) business days. During the Holiday Season we reserve the right to select the next available ship dates. Addresses within the State of Hawaii are usually delivered in 1 - 2 business days once shipped. Orders to the Continental U.S. are usually delivered in 2 - 3 business days once shipped. Orders are normally shipped via air courier service. Please note: Carrier/shipping delays may occur due to circumstances beyond our control, such as weather conditions.
We do ship to P. O. Boxes and APO/FPO/DPO addresses, however, we cannot guarantee the amount of time that it will take to have the parcel delivered or the condition of the product once it’s received.
We ship to all 50 states, Canada and Japan. For an estimate regarding the shipping cost to Canada, Japan or another country, please call our customer-service department.
For more information about shipments to Japan, click here
Provide us with ample time, as well as the name and address of your hotel, the dates of your stay, the name under which your reservation is listed, and we can send the order to your hotel.
In general, most of our products have a 6- to 8-week shelf life. We do not use preservatives, so for optimum quality, consumption within 2 weeks of purchase is highly recommended.
Products should be kept in a cool, dry environment.
We use Maltitol (sugar alcohol) but it does not contain any alcohol. Its chemical structure resembles sugar and partly resembles alcohol. Like some high fiber foods, maltitol may cause gas or a laxative effect depending on an individual's sensitivity. Maltitol contains zero net carbs, and does not cause significant increases in blood sugar or insulin, so it is useful for diabetics and others who want to control their blood sugar levels.
We do have a shortbread and a brownie that do not contain nuts. Additionally, our Chocolate Covered Coconut Brownies, Chocolate Covered Mint Brownies, Milk Chocolate Caramel Brownie with Hawaiian Sea Salt, plus our Mints, the Mika Line of Chocolates, Truffles, Solid Milk and Dark Chocolates, Bien Vivente (Ginger), Bite Size Kona Coffee Cookies, and the following shortbread cookies do not contain nuts: Kona Mocha, Pineapple, Coconut, Lemon and Coffee. As you shop, we have a filter under each category entitled, “No Nuts,” which will be helpful to you as well. However, please be aware that these products are processed in a plant that handles peanut and tree nut products.
Yes, we do. Please see the following list. Note that although the ingredients are gluten-free, they are not handled in a gluten-free facility. Also, see the section referring to Gluten Sensitive Individuals.
Chocolates
Chocolate Covered Hawaiian Macadamia Nuts – Premium Dark Roasted, Milk, Dark, and Creamy White
Sugar Free Chocolate Covered Hawaiian Macadamia Nuts
Solid Milk and Dark Chocolates
Hawaiian Macadamia Nut Crunchies
Hawaiian Macadamia Nut Rocky Road
Hawaiian Macadamia Nut Caramel Cluster
Dark Chocolate Kona Coffee Beans
Mika Macadamia Blossom Honey Chocolates
Toffee Coated Chocolate Covered Macadamia Nuts
Cocoa Dusted Chocolate Almonds
Da Kines Chocolate Dipped Li Hing Mui
Miscellaneous
For Gluten Sensitive Individuals: (the barley malt in the Crisp Rice contains gluten)