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1-800-935-5510 (U.S. & Canada) 1-808-935-8890 (Outside the U.S.)

Shipping Information

Special Dates & Holidays     Order Deadline
National Boss's Day, October 16, 2019   October 13, 2019
Halloween, October 31, 2019   October 28, 2019
Thanksgiving, November 28, 2019   November 24, 2019
Christmas, December 25, 2019   December 13, 2019
New Year’s Day, January 1, 2020   December 26, 2019

Welcome to our Shipping Information page. At Big Island Candies, we take extra steps to ensure your gifts are handled with the utmost care and shipped to your destination without any worries. We guarantee that your purchases will arrive at their special destination in the best condition possible when you ship through us.

Departures and Arrivals

Because of the high perishability of our chocolate-dipped items, we ship your package via UPS, only Monday through Thursday (Hawaii) and Monday through Wednesday (Continental U.S.), to ensure Next Day (Hawaii) and 2nd Day (Continental U.S.) delivery to your destination.

Going the Extra Mile

Did you know that during the summer months, before sending out your package, our specialized shipping team will check the forecasted temperature of your package’s arrival date? If temperatures are too warm (75 degrees Fahrenheit or more), we will determine how many customized cooling gel-packs to include in your shipment. These frozen gel-packs are carefully wrapped to ensure the moisture from normal thawing will not affect your purchases. Because we know how important it is to have your package reach its destination in pristine condition, we will notify you immediately if we will not be able to meet this goal due to extreme summer conditions.

We currently ship to all 50 states, Canada and Japan. For other countries, please feel free to contact our Mail Order department for assistance.


Shipping Rates

When shipping to multiple addresses, shipping is charged per address:

Total Merchandise     Neighbor Island     U.S. Mainland
$47.00 or less   $14.00   $17.00
$47.01 - $93.00   $17.00   $24.00
$93.01 - $125.00   $20.00   $28.00
$125.01 - $160.00   $23.00   $33.00
$160.01 - $200.00   $27.00   $37.00
$200.01 - $250.00   $29.50   $43.00
$250.01 - $300.00   $32.50   $47.00
$300.01 - $350.00   $36.50   $52.00
$350.01 - $400.00   $39.50   $57.00
$400.01 - $800.00   10%   15%


For orders above $800.00 and for shipments to Alaska, Canada and Japan please call us for a shipping quote. (For shipments to Japan, please also see our INTERNATIONAL SHIPMENTS section.)

Shipping Methods

To Shipping Days Shipping Method
Hawaii Monday-Thursday* UPS Air (Next Day)
Continental U.S. Monday – Wednesday** UPS Air (2nd Day)
Alaska, Guam, Puerto Rico,
Virgin Islands and APO/FPO
Monday – Thursday UPS & USPS
Please call for a rate quote.
Canada Monday – Thursday UPS & USPS
Please call for a rate quote.
Japan Monday – Thursday Yamato Transport & UPS


* Saturday deliveries are offered within the Waikiki area on the island of Oahu.

**Priority overnight service is available to some areas of the Continental U.S. Please call for a rate quote. Saturday deliveries are subject to a $16 surcharge and are available only to the Continental U.S.


International Shipments

Yamato UPS  
  • We ship internationally to Canada and Japan only. Please call for a rate quote.
  • Orders to Japan with a net weight under 10 kg (22 lbs. or 352 oz.) and shipping to a residence will be sent via Yamato Transport.
  • All other orders to Japan will be sent via UPS.


Additional Shipping Info

  • Orders are shipped via UPS Air.
  • UPS is unable to deliver to P.O. Box addresses.
  • A current and accurate address is required. To ensure proper delivery, please be sure to include appropriate suite and/or apartment number when necessary. Big Island Candies will not be responsible for packages delivered to an incorrect address and/or re-routing fees.
  • Phone numbers for all recipients are required.
  • Orders delivered within the State of Hawaii will be charged a 4.166% tax with the exception of the island of Oahu where the assessed tax will be 4.712%. Taxes are assessed on the product and shipping total.
  • Orders usually ship within three (3) business days from the time of receipt.
  • Please note: Delays may occur during busy holiday seasons.
  • Shipping charges are subject to change without notice.
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