Privacy Policy

This Privacy Policy relates to the information collected here on www.bigislandcandies.com. It will address the following:

  • What personal information is collected from you, how it is used, and how and with whom it may be shared;
  • What options you have about the use of your data;
  • The security measures implemented to protect your information;
  • The options available to you to access and update your information, and more.

 

Information Collection

For each visitor to our web page, our web server automatically recognizes only the consumer’s domain name, not the email address (where possible).

We collect only the domain names, not the email addresses of visitors to our web page; aggregate information on what pages consumers access or visit; and information volunteered by the consumer, such as survey information and/or site registrations.

Your participation in any survey is voluntary. The information collected in a survey may be used to improve the function of this website.

 

Information Usage

The information we collect is used to improve the content of our web page; used to notify consumers about updates to our website; used by us to contact consumers for marketing purposes; and to contact customers about their online orders. We use security measures to protect against the loss, misuse and alteration of data used by our system.

If you supply us online with your postal address, you may receive periodic mailings or emails from us with information on new products and services or upcoming events. If you do not wish to receive such mailings, please let us know by contacting us directly (email: [email protected]; write to us: 585 Hinano Street, Hilo, HI. 96720), or using the unsubscribe feature at the bottom of the email. Please provide us with your exact name and address that you wish to unsubscribe. We do not share our name list with other organizations.

If you received a mailing from us, (a) your email address is either listed with us as someone who has expressly shared this address for the purpose of receiving information in the future (“opt-in”), or (b) you have registered or purchased or otherwise have an existing relationship with us, or (c) you have received one of our products as a gift, and therefore a copy of our catalog at that time. We respect your time and attention by controlling the frequency of our mailings.

Persons who supply us online with their telephone numbers may receive telephone contact from us with information regarding orders they have placed online. Please provide us with your correct phone number. We do not share our name list with other organizations.

 

Information Sharing

We will never share, sell or rent individual personal information with anyone without your advance permission or unless ordered by a court of law. Information submitted to us is only available to employees managing this information for purposes of contacting you or sending you emails based on your request for information, and to contracted service providers for purposes of providing services relating to our communications with you.

Access to and Options Regarding Information

Please contact us via email or write to us if you would like to:

  • View the data collected about you when visiting our website;
  • Update said data;
  • Ask us to delete any said data;
  • Relay concerns about said data and our collection, usage or sharing of it.

 

Security

As stated earlier, we use security measures to protect against the loss, misuse and alteration of data used by our system. When we collect your inputted credit-card information into our secure (https://) website, the information is encrypted and securely transmitted. Also as indicated earlier, information submitted to us is only available to employees managing this information for purposes of contacting you or sending you emails based on your request for information, and to contracted service providers for purposes of providing services relating to our communications with you. The computers and servers used to store information are kept in a secure location and environment.

 

Registration

Our website has a Register option, where a visitor can fill out a registration form that features fields for the person’s name, email address, as well as his or her newly created password for subsequent logins into our website, via the “Log In” or “My Account” links. When you log in to your account, you will be able to do the following:

  • Proceed through checkout faster when making a purchase;
  • Check the status of orders;
  • View past orders;
  • Make changes to your account information;
  • Change your password;
  • Store alternative addresses (for shipping to multiple family members and friends).

On this registration form, there’s also a voluntary option to check the box next to “Sign up for Email Updates.” In addition, there’s a voluntary option to check the box next to “Remember Me,” in which the contents of your shopping bag will be saved and made available the next time you log in. However, if at that time, a particular item in your shopping bag is no longer available, then that item cannot be reordered.

 

Placing Orders

On our website, a (registered or unregistered) user can shop and place an order(s) via our order form. To purchase from us, it is required that you provide personal information, such as, but not limited to, recipient’s name, address, phone number, etc., as well as your personal/financial information, such as, but not limited to, name, billing address, email address, credit-card number and verification number, etc. This is used to help ensure your order(s) reaches the proper person (or business) at the proper destination/location, and to properly bill you for your order(s). If there’s an issue regarding the processing or fulfilling of your order(s), we use this information so we can contact you.

We work with an outside shipping company to deliver orders. It does not store, share or use personal information for any other purpose beyond fulfilling your order.

 

Links

This website does contain a link to another company (relating to the outside shipping company) that can provide a user with additional specific services. We are not responsible for the content or privacy policy of that other site. When a user leaves our site, we recommend that they read and understand the other company’s privacy policy, especially if that other site collects personal information.

 

“Cookies”

This website uses “cookies.” A “cookie” is a piece of data stored on a visitor’s computer or other Internet-connected electronic device, which helps us identify repeat visitors to our website, for example. “Cookies,” however, do not link to any personal information on our website.

 

Updates

Our Privacy Policy may be subject to change periodically. All updates will be featured here on this web page. If you feel that we are not adhering to the information listed in this Privacy Policy, please email us at [email protected], or write to us at 585 Hinano Street, Hilo, HI. 96720.

 

Last updated February 10, 2016.