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Shipping Rates and Information
  • All orders are shipped via UPS 2nd day Air
  • A current and accurate address is required. Please be sure to include appropriate suite and/or apartment numbers when necessary to ensure proper delivery. Big Island Candies will not be responsible for packages delivered to an incorrect address and/or re-routing fees.
  • Phone numbers for all recipients are required.
  • UPS is unable to deliver to a P.O. Box address.
  • Orders delivered within the State of Hawaii are shipped Mondays through Thursdays. Saturday deliveries are not offered within the State of Hawaii.
  • Orders delivered within the State of Hawaii will be charged a 4.166% tax (with the exception of) the island of O'ahu where the assessed tax will be 4.712% on the product and shipping total.
  • Orders to all other states are shipped on Monday through Wednesday only.
  • Orders usually ship within seven (7) business days from the time of receipt.
  • Please note: Delays may occur during busy holiday seasons.
  • Priority overnight service is available to the Continental U.S. please call for rate quote.
  • Saturday deliveries are assessed a $17.00 surcharge.
  • For shipments to Alaska, Guam, Puerto Rico, Virgin Islands, please call for rate quote.
  • We ship internationally to Japan and Canada only. Please call for a rate quote.
  • Shipping charges are subject to change without notice.
  • Total Merchandise     Neighbor Island     U.S. Mainland
    $36.00 or less $12.00 $15.00
    $36.01-$50.00 $14.00 $19.00
    $50.01-$75.00 $15.00 $21.00
    $75.01-$105.00 $17.00 $23.00
    $105.01-$130.00 $19.00 $27.00
    $130.01-$160.00 $21.00 $30.00
    $160.01-$200.00 $25.00 $33.00
    $200.01-$250.00 $28.00 $39.00
    $250.01-$300.00 $31.00 $43.00
    $300.01-$350.00 $35.00 $46.00
    $350.01-$400.00 $38.00 $50.00
    For orders $400 and above Call for shipping rates  
       




    PHONE
    Toll Free
    1-800-935-5510
    U.S. and Canada
    7:30 am - 5:00 pm.
    Hawaii Standard Time (HST)

    Outside the U.S.
    1-808-935-8890

    FAX
    Fax your order to
    1-808-961-0659
    (24 hours)

    MAIL
    585 Hinano Street
    Hilo, Hawaii 96720

    Visa, MasterCard, DiscoverCard or American Express accepted.